Help Center

Absolutely! 

Since we started Cat Levy Diamond Co, we have shipped thousands of jewelry pieces through FedEx overnight insured shipping, or with Priority USPS Insured Shipping.

 A signature is required upon receiving the package for guaranteed delivery.

Package is insured until you or someone at your address Signs for it.

Please note that if you have a Door Man or a receptionist, Our insurance Liability stops when they Sig for the package, so Please alert them for incoming packages from us. 

Also, If you have a signature release on file with Fed-Ex, It is your responsibility to make sure you are home to receive the package because if they leave it at your door and someone takes it, we can not be liable 

Yes, we do Realise that many of our customers are busy at work.

We do offer a "Hold For Pick Up" shipping service to the closest Fed-Ex Location to you.

All you need to do is Go and pick it up with your Goverement ID Card

Yes we do! Send us a message on the contact form through the Contact Us link to make an appointment or call our office at (213) 604-4871

You will need to come in and bring your Item with you so we can appraise it, we will do it for free and even provide you with an insurance Quote in case you want to Insure your item.

No Purchase Necessary

Our complete office address is:

550 South Hill St., Suite 1344 

Los Angeles, CA 90013

We do personalized engraving on all our jewelry as long as it fits in the space you would like us to engrave it in.

This is a Free Service, All you need to do is ask for it when you contact us to Order or on the Order Form.

Our office is located in the jewelry district at the heart of downtown Los Angeles. Our complete address is:

550 South Hill St, Suite 1344, Los Angeles, CA 90013

If you would like to make an appointment or if you're in the area and would like to drop in to visit us, feel free to give us a call at (213) 604-4871

Or, You can use the contact form to set an appointment with us.

We specialize in bespoke jewelry, most especially engagement rings. We have molded custom design pendants from people's photos or even drawings. We will show you photos of our 3D renderings before making the mold setting in your choice of metal (White gold, Yellow gold and Rose gold).

If you would like to inquire about costs and price of something you would like us to make, please send us a message through the contact form, along with a photo or drawing of the jewelry. We also work with people's budgets and will let you know all the possibilities for maximizing your budget.

Should you happen to have any problems with your purchase from us in the future, such as a loose diamond or a broken prong, please let us know so we can fix it for you right away.

If you have any jewelry in need of repairing, please send us a photo for evaluation through the contact form, or feel free to contact us and visit our office for a free personal evaluation.

Yes, Bring in you old Jewelry Pieces or your Loose Diamonds and Gem stones and we can sit with you and create a beautiful Piece that you will love to wear.

Cat Levy Diamond Co only sells natural diamonds. We believe that each natural diamond is a unique one-of-a-kind miniature wonder of nature.

On the contrary, lab grown diamonds are mass-produced in numerous diamond factories. A lab grown diamond can never match the prestige and enchantment of a natural diamond's allure. Additionally, lab grown diamonds do not undergo the same journey of high temperatures and pressures in the depths of the earth lasting up to a billion to 3.3 billion years to come into existence.

We Do and We do it for Free.

If you want Your Jewelery piece to look stunning all Year around, simply bring it in, Or ship it to us for Free Cleaning and polishing.

You are eligible for free cleaning and inspection Twice a year. 

Our Products are mostly Custom made when you order them, and therefore All sales are Final. 

But, we want you to be happy with your purchase so if anything is wrong with your Product or if it has a Defect, we will gladly Exchange it with a new one.

You must Contact us within 7 days from the day you received your item so we can discuss your options and if The item needs to be shipped back to us we will supply you with a Free Shipping Label to ship your Item back. 

All Personalised Items (Name Necklaces, Engraved Items) cannot be returned or Exchanged.

Please contact us with any questions Before Ordering.

Thank you 

Please contact us to Set all Details and for us to email you an Insured Return Label

when you receive your package, you will get the followings:

• Your Piece of Jewlery
• A Beautiful Jewelery Box
• a Proposal Box (if you bought an Engagement ring)
• an Appraisal (For insurance purposes)
• your Invoice 

We accept all major credit cards, checks, and wire transfers.

If you would like to Finance your item, we do offer Financing through "Square Capital"

Please contact us for Details and we will guide you through the process.

We offer layaway with 0% interest on most of our ready made jewelry. 

All We need is a 25% initial deposit to hold your item, and you can pay the balance in 3-6 equal monthly payments. Once the item is fully paid, we will ship the jewelry to you for free via FedEx overnight insured shipping.